To make a claim, please download the Claim Form. Please complete all necessary information required together with the photos and send/e-mail it back to us.

The claim shall be reviewed on whether the finding should be justified to be conducted by an independent inspector. If the defect is due to other factors, a written reply shall be issued to the claimer together with reasons. Should a third party inspector be required, the claimer will be required to make a payment for the inspection. The payment will be determined by the company of the independent inspector.

The inspector will perform an on-site inspection and will provide a full report to both parties. Should the report does not justified for claim, the case will be considered dissolved and claimer will have to bear the cost of inspection. If justification is claimable, the manufacturer will provide suggestion to claimer to reach an agreement for reimbursement and settlement.

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