It is 75% more stable than solid wood flooring. The construction of multi-layer cross-grain lamination makes it very resistant to expansion and contraction to moisture and temperature changes. Therefore, it is able to resist to warping, cupping and/or cracks.
Based on economical factor, it is much cheaper than solid wood. Each plank yields 5-times more coverage per area compare to solid floor.
Engineered hardwood flooring can be installed at below grade, on grade and above grade, whereas solid wood is not suitable for below grade installation.
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There is pre-finished and unfinished hardwood flooring in the market. Which one should I choose?
Our pre-finished hardwood flooring are fully stained and coated with high durable UV-curable polyurethane coating. This will reduce the installation time and having to sand and coat the flooring, which takes few days to dry and recoat. It will also minimize the chance of uneven finishing touch.
Our coating will help to minimize the urethane from discoloring when expose to sunlight and at the same time more durable on the wear layer. Unfinished hardwood floors will not benefit from this technology.
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How do I know which species or colors is suitable for my home?
This is based on individual preference. There are many choices and flooring comes in variety of species and colors. The important factor is you must like the wood grain and color. Your floor should complement your existing furnishing and accessories. Please click here to visualize the different colors/species in a room.
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What plank width should I buy?
Our plank comes in various widths of 48”, 36”, 24” & 12”. Consideration must be given to the size of the room when selecting the width of the planks. Narrower strips make a room look longer while wider strips make the room looks shorter.
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Can I get an estimate cost over the phone or e-mail?
Yes, you may call The Home Depot @ 1-800-553-3199 (Monday-Friday from 8.00 am to 8.00 pm and Saturday & Sunday – 8.00 am to 6.00 m) or e-mail us at
for a free estimate of the cost of your flooring.
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Will my floor change color when it aged?
Wood being a natural material, it will experience subtle change of colors to a richer tone over time. The changes are desirable and expected; regardless of grade and species. Our Jatoba species has a unique characteristic of changing its color to a darker tone even few weeks after installation. Exposure to sunlight will also affect the color changes.
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I noticed that the colors of my floor are different between the area covered up with rugs and the uncovered area. What can I do?
When the rug is removed from the floor, the particular area will eventually change its color to be the same shade as the exposed area.
We recommend an additional 5% of your total order. This is to cover for installation and cutting wastage. This also depends on the shape and size of the room, as well as the number of doorways.
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Where can I view the flooring sample?
You may view our flooring at The Home Depot. We market our flooring under the band name of Thomasville.
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What kind of maintenance am I looking at?
Maintenance is simple. You only need to sweep, dust, vacuum and dry mopping the surface of the flooring. Click here
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How can I remove small scratches from my floor?
For small scratches, we recommend you to buy the touch-up kit, which is available at your local store.
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Can it be sanded down and how much to sand?
Yes, it can be sanded down to approximately 2-3-times. Our recommendation is that each sand-down of not more than 1mm.
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How long cans each sanding last?
Depending on where it is installed. Under normal traffic areas, each sanding can last approximately 5-years.
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How do I restore the finishing after sanding?
There are several options. You may use brush or scraper to apply solvent-based or water-based polyurethane, natural oil and bee wax on the floor. These products are available at your local store.
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Should I wax my floor to keep it shine?
No waxing is required. Simply just dry mopping, sweep, dust or vacuum to maintain the floor. However, if you wished, you may use soluble wax or polish to keep it shines. Normally 2-3 coats are sufficient. Should you wished to apply more layers of coat you may do so.
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Can the floor be installed in high humidity places?
Yes. You can install our flooring in Central America where the weather is generally very dry or in coastal area of America where it is more humid. Do not install our engineered hardwood flooring in high moisture content sub-floor.
Please click here for recommended installation.
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Can I install flooring over radiant heat floor?
You can install our flooring over radiant heat floor. Prior to the installation, the sub floor must be heated up to dry the area. Otherwise, your floor will experience expand, contract, shrink, crack, cup and bow excessively; from the moisture left on the sub floor.
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Which installation method is the best?
It depends on where you install your flooring. Do consider the following factors:
Where are you installing your floor?
What type of sub-floor do you have?
Price factor.
Acoustic Factor
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Where are you installing your floor?
Our engineered hardwood flooring can be installed on the following using different types of installation methods:
Above grade
On grade
Below grade
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What type of sub-floor do you have?
Installation methods are based on type of sub-floor where your flooring is installed. We recommend the following:
Sub-floor type
Floating
Nail Down
Glue Down
Plywood
Yes
Yes
Yes
Wood plank
Yes
Yes
Yes
Oriental Strain board
Yes
Yes
Yes
Concrete slabs s
Yes
No*
Yes
*Remarks: For glue down, the moisture content must be less than 4%. The
best method is floating installation with under-layment. If you
preferred nail down method, a ¾” (18 mm) wood plank must be laid before
installing the flooring.
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Price Factor
Floating : it is the easiest and most economical method.
Nail Down : it is fairly easy and economical method.
Glue Down : more complicated and higher cost.
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Acoustic Factor
Floating : produces ‘hollow’ sound but has a ‘soft walking surface’ feeling.
Nail Down : does not produce much ‘hollow’ sound. Has a ‘softer walking surface’ feeling.
Glue Down : A more ‘solid’ feeling walking on it.
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How long does it take for me to install a room?
This depends on the size of your room. Normally, an approximate of 25
sq m can be installed per day and this also depends on your knowledge
of installation.
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Who or where should I call when I have problem while installing my floor?
Please call our 24-hours toll-free line, 1-800-278 8204 or The Home
Depot Store at 1-800-553 3199 (Monday-Friday from 8.00 am - 8.00 pm and
Saturday & Sunday from 8.00 am – 6.00 pm).
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What is the minimum purchase?
Our packing of one carton comes in 14-pieces of flooring covering an area space of 2.79 sq ft.
